Moving on from a Client

Moving on from a client. It’s never easy especially when that client is the one that started your entire freelance career/journey. Well, that’s what happened to me this week. My first client and I decided to part ways. This was not done lightly nor was it for negative reasons. In fact, it was for a very good reason. She felt that I had grown beyond what she could pay me. She told me that I deserved to be paid what I am worth and with the experience I’ve gained. I am beyond grateful for the amazing gift she gave me as my first client. She helped me set up my career and get it going. I count her as a colleague and friend.

Some of the best things to do when you and a client part ways are to remember that there are other potential clients out there. That’s not to say that the relationship you built with this client is not valuable. On the contrary, it’s more valuable than you may ever know. However, when it comes to the next steps after parting ways I want to offer some advice.

Moving on From a Client? Do These Things:

  • Thank the client for their business (do this right away. it shows professionalism and integrity)
  • Mourn the loss for a bit then move on
  • Start pitching to new clients! That’s right, get your name out there again if you haven’t already been searching to add to your business.
  • Evaluate what went well with the client and what you can do to make your new and other clients happier. Even if the parting was on good terms as mine was, we can all learn from the end of client relationships. Take stock and make changes if you can.

When you move on from a client, no matter the reason, it’s important to remember that it is usually for a variety of reasons. Sometimes it’s just not a good fit, other times it’s because you as the freelancer have grown or the needs of the client have changed. There are so many different reasons but don’t always go to the worst case scenario. Most of the time it’s because of some kind of growth or change on your part or theirs. It’s always wonderful if you, like me are able to count your former client as a friend as well as the client. Who knows, you may even work together again some day.

As always, to our continued success!

 

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